Evaluation & Follow-Up Services
We provide evaluation services for governmental, private sectors as well as customer satisfaction centers in accordance with the standards. Through the implementation of the evaluation process, the entity gets an opportunity to assess the level of the current situation, which is determined by an accredited investigator and in this framework, a final detailed report on the evaluation results is presented to the entity indicating the areas of improvement that need to intensive efforts to be developed.
Evaluation Mechanism
Preparations
The entity is required to provide evidence that must be presented during the evaluation process.
Field visit and facts exploration
The evaluation team checks the available evidence and raises questions that are answered by the concerned authorities, then the evaluation team takes a tour of the entity to assess the situation.
Classification Reporting
The evaluation process ends once the field visit is completed, and the entity receives a report for the evaluation process that includes:
- Classification of the entity.
- strength points.
- Areas of improvement.